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What Is a Virtual Assistant

Virtual assistants are conversational AI bots that act as operators in Glia Hub. Virtual assistants are backed by engines that can be based on various external AI frameworks: Amazon Lex, Google Dialogflow, your own custom framework, etc. Virtual assistants are part of the OmniGuide, similarly to operator assistants.

Add or manage virtual assistants:

Admin Console > OmniGuide > Virtual Assistants

 

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