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What Is an Operator Assistant

Operator assistants are conversational AI bots, or AI engines in Glia Hub, that can be built using various external AI frameworks (e.g. Amazon Lex, Google Dialogflow) to assist operators during engagements. Operator assistants are part of the OmniGuide, similarly to virtual assistants.

Add or manage operator assistants:

Admin Console > OmniGuide > Operator Assistants

 

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What Does an Operator Assistant Do

When Will the Operator Assistant Assist

How to Create a New Operator Assistant

How to Use the Operator Assistant

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