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Chat Deliverability

Chat deliverability is extremely important to Glia. The platform includes a real-time “Sending” and “Delivered” indicator shown on messages sent from the operator to the user. This assists the operator with knowing definitively that their message has been delivered.


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If the message has not been delivered, our system will show a “Failed to send” indicator. Note Glia will automatically retry to send every second for 30 seconds- so there is no need for the operator to retry manually.

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FAQ

Question: What could cause a message to fail to send?

Answer: The visitor may have closed their browsing session instead of “ending” the engagement. Glia keeps the connection open for a limited time to ensure the visitor did not navigate or have a short-term disruption with their internet connection.

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