Configuring Export Content


The main content area of the page allows for the creation using JSON, HTML or XML of the content that is desired to be included in the export.  This can be structured in either of the three options below. 

JSON example for Engagement End

HTML example for Engagement End

XML example for Engagement End

Field Tags

Field Tags can be used to insert data into the JSON, XML, HTML Template and Email Subjects as necessary to create the desired export content.  For example, to add visitor name to any of these fields simply requires inserting a field tag with the following format: {visitor_name}.

JSON examples for Engagement Start, Engagement Transfer, Engagement End, Generic Message and  Operator Message, and Voicemail Recording.


Additional information about the field tags available for exports can be found here.

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