Basic Troubleshooting Tips

We often find that minor bugginess or issues encountered by operators can be quickly fixed by refreshing the operator platform or computer settings. Here are some tips for troubleshooting:

  1. Log out and log back into the operator console
  2. Close your browser (all windows and tabs) and log back in
  3. Restart your computer
  4. Clear your cache/cookies--be sure to choose "the beginning of time" as most computers default to the last hour

If you are still encountering issues, please report them by clicking the question mark on the bottom left of the Glia operator console. 

If you need to report something related to a specific engagement, you can flag the engagement in the Logs section of your Glia account.

Be sure to include as much detail as possible related to the issue you are experiencing and screenshots or videos so our team can replicate and investigate the issue.

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