SaleMove customers that are on our enterprise package have several options in how the reactive tab is displayed. We will cover most of the options available in this article. However, please consult with your SaleMove success specialist as they will be the one that can help you implement any changes. If you are looking for information on how to customize your reactive tab's look and feel please visit this link.
Reactive Tab Display Settings
Option 1: Always display the reactive tab.
This option will display a leave a message box if no operator is online. Depending on the visitor's browse they will be able to leave a text based message or even a full audio voicemail. Once a visitor leaves a message that message can be sent to:
A) Just your CRM
B) Every operator's inbox and your CRM if one is connected
C) One email address that you choose and your CRM if one is connected
Note: If a message is left for a specific operator it will go to that operator's email along with the CRM
Option 2: Only display the reactive tab when an operator is logged onto SaleMove
This option will only display the tab if at least one operator is logged into SaleMove and could be available to speak with a visitor. This means if an operator has "reactive" turned off and they are logged in the tab will be treated as if no operator is currently logged in.
Operator Selector Display Settings
SaleMove's default operator selector will display up to three operators at a time. If there are more than three operators available you will see arrows appear on both sides of the operator selector allowing you to scroll to the other operators. The order that the operators are displayed are from the center of the screen away prioritized by their available communication options.
- Available for Video: Available for everything, Video, Voice and Chat
- Available for Voice: Available for both Voice and Chat
- Available for Chat: Available for only Chat
- Unavailable: Operators will appear as "Away" and visitors will be able to leave a message
A few other options we have available to enterprise clients is the ability to:
- A large call center optimized operator selector
- Shut off SaleMove on IE8 and/or IE9
- Never display the reactive tab
- Use pre-made SaleMove buttons instead of the reactive tab
- Use custom buttons via a simple to use API call