Block Visitors From Reaching Out on Glia
Unfortunately, not everyone can be counted on to use our technology appropriately. In case there is a visitor abusing Glia, you can block them from engaging on your site either while in observation mode or while engaged.
- Click the (+) sign to view additional visitor details
- Click the “Block” button to prevent the visitor from reaching out
- Click “Block” to confirm
- To undo this you can follow the same steps
Blocked visitors will have a “no” symbol to the left of the visitor’s name in the visitor list (in place of the colored status icons).
Blocked visitors will still appear in the visitor list, but they will be unable to request an engagement.