OmniQ: Queue Metric Window

Queue Metric Window: the queue metric window determines the amount of time over which all live and historical stats in the Reporting Dashboard are calculated. Typically our customers set the window to 600 seconds (10 minutes).

For example, the average wait time will be the average wait time over the queue metric window of 10 minutes.


The queue metric window can be adjusted in your OmniQ settings.

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